General rule
RankMySEO purchases are generally non-refundable once paid access starts. We reserve collection capacity and may incur third-party costs as soon as a paid plan can run checks.
This rule does not remove a refund or cancellation right that the law requires us to provide.
Recurring renewals
A recurring plan is charged at the interval shown at checkout until it is cancelled. A completed renewal is treated as a paid purchase under the same non-refundable rule.
How to cancel
Send a request through Support before the next renewal. Use the email address on the account and tell us which plan you want to cancel.
Support will confirm when cancellation is recorded and when paid access ends. A request that has not been confirmed may not stop a renewal already being processed.
Duplicate or unauthorized charges
Contact Support with the invoice number if the same purchase was charged twice or you do not recognize a charge. Do not send a full card number, password, bank credential, or API key.
For an unauthorized payment, also contact the bank, card issuer, or wallet provider that handled it. We will review our transaction record and follow any mandatory payment-network or legal process.
Failed or abandoned payments
A failed, rejected, expired, or abandoned checkout does not start paid access. If an amount appears pending, the payment service or your bank controls when that hold is released.
Service issues
A delayed check, missing third-party result, or temporary outage does not normally qualify for a refund or service credit. Contact Support if a paid feature remains unavailable so we can check the account and any right required by law.
Contact
Send cancellation or billing questions through Support or email support@rankmyseo.com.